Refund & Return Policy
Last Updated: May 24, 2026
Welcome to DP Smart Accessories. We aim to provide quality mobile accessories and a smooth shopping experience. Please read our Refund & Return Policy carefully before placing an order.
1. Return Eligibility
We accept return or replacement requests only in the following situations:
- Damaged product received
- Defective or non-working product
- Wrong item delivered
- Missing item in the package
To qualify for a return or replacement:
- The issue must be reported within 48 hours of delivery
- The product must be unused and in original packaging
- Order details/invoice must be provided
- Clear photos/videos and unboxing proof may be required
2. Eligible Mobile & Accessories Products
Products currently covered under this policy include:
- Bluetooth Neckband
- Earbuds
- Fast Charger
- USB Cable
- Mobile Cover
- Tempered Glass
- 11D Glass
- HD+ Glass
- Privacy Glass
- 360° iPhone Privacy Glass
- Phone Bike Stand
- Selfie Stick
- Smart Watch
- Power Bank
- Camera Lens
- Phone Stand
3. Non-Returnable Products
The following products may not be eligible for return or refund unless received damaged or defective:
- Used mobile accessories
- Opened tempered glass/protection items after installation
- Physically damaged products caused by customer misuse
- Products damaged due to improper handling
- Items without original packaging
4. Replacement Policy
If your replacement request is approved:
- Replacement will be processed based on stock availability
- Dispatch generally takes 2–5 business days
- If the product is unavailable, a refund or store credit may be provided
5. Refund Policy
Refunds are processed only after verification and approval.
Estimated Refund Timelines:
- UPI / Wallet / Bank Transfer: 3–7 business days
- Debit/Credit Card Payments: 5–10 business days
Shipping charges (if applicable) are generally non-refundable unless the mistake is from our side.
6. Order Cancellation
Customer Cancellation
- Orders can only be cancelled before dispatch.
- Once shipped, cancellation requests may not be accepted.
Cancellation by DP Smart Accessories
We reserve the right to cancel orders in cases such as:
- Product out of stock
- Pricing or technical errors
- Fraudulent/suspicious transactions
- Incomplete customer details
Eligible refunds will be initiated accordingly.
7. Damaged Package or Missing Items
If your package arrives damaged or tampered:
- Please record an unboxing video
- Contact us within 48 hours
- Share:
- Photos/videos
- Order ID
- Issue details
Without proper proof, claims may not be accepted.
Warranty & Service Policy
- Warranty on branded products, if applicable, will be provided only according to the respective brand/company policies.
- Customers may be required to visit authorized service centers for warranty claims.
- DP Smart Accessories is not responsible for brand warranty approval/rejection decisions.
Non-Branded Products
- No warranty or after-sales service is provided for non-branded or generic products unless specifically mentioned.
- Products damaged due to customer misuse, mishandling, improper installation, or accidental damage are not eligible for warranty, replacement, or refund.
8. Important Notes
- Minor color/design variations may occur depending on stock batches or screen display.
- Tempered glass once applied/used may not qualify for replacement unless defective before use.
- DP Smart Accessories reserves the right to approve or reject return/refund requests after verification.
9. Contact Us
Website: www.dpsmartaccessories.com
📩 Email: dayanandsontakke33@gmail.com
📞 Phone: 7391921674